Refund Policy

To students and families, PrepToDone sells one product, as a single purchase: a document built from the school list you supply. Counselor plans are covered in §08. All payments are processed by Paddle (paddle.com), our Merchant of Record. Paddle handles billing, payment, and refunds on our behalf.

You may request a full refund within 14 days of your purchase date, for any reason — no questions asked. It applies to every purchase a student or family makes, because there is only one thing for them to buy: the Decision Doc — sold for each round we cover (Early Decision, Regular Decision and Early Decision II) — at a launch price of $9.99 through Nov 15, then $49, whatever the length of the list. It is a single purchase with no account, nothing renews, and there is no subscription to cancel.

Prices shown include applicable taxes.

In an Early Decision document, every Early Decision admit rate — and every admit rate outside Early Decision — is worked out from the counts in the school’s own Common Data Set, rounded to one decimal place, and the document names that filing.

If one of those rates doesn’t match the filing the document names, email hello@preptodone.com with the school and the rate, any time in the first 90 days after your purchase. We check it against that filing, and if it doesn’t match, we refund you in full. This is on top of the 14-day refund above, not instead of it.

Each rate is checked against the filing the document names, so a newer filing that a school publishes after your purchase is not a mismatch. The estimates built from these rates are predictions, not figures a school reported, and this section does not cover them.

The following products are no longer sold: Live Review, Admissions Consultant, Essay Review, Application Audit, Strategy Audit, PTD Plus, Cycle Pass, Application Review.

If you bought one of them, nothing changes for you: your purchase remains governed by the terms in effect on the day you bought it, and the access it granted is unaffected by its withdrawal from sale.

Subscriptions that are still active continue on their existing terms and renew as before until you cancel. You may cancel at any time; access continues to the end of the paid billing period and no further charge is made after the cancellation takes effect. The 14-day window above applied to the first payment of any of them.

Email hello@preptodone.com (subject "Refund Request") with the email you used at checkout and your purchase date (reason optional). Refunds are processed by Paddle to your original payment method; you can also request directly via Paddle using your receipt.

We respond within 2 business days. Eligible refunds are processed by Paddle, typically appearing within 5–10 business days depending on your bank/card issuer.

What we sell to students and families is a one-time purchase and does not auto-renew — nothing to cancel, no recurring charges. The exceptions are counselor plans, which renew each year until cancelled (§08), and a subscription to a discontinued product that is still running (§04); either can be cancelled at any time.

A counselor plan can be refunded in full within 14 days of each payment — the first payment and each yearly renewal — as long as documents have been made for 3 or fewer students in that plan year, once per counselor account. Use "Request a refund" in your counselor workspace, or email hello@preptodone.com from the email address you sign in with. A refund ends the plan as soon as it is approved.

Cancelling a counselor plan stops the next renewal and keeps the plan until the end of the plan year you paid for. The full terms, including upgrades, are in the Counselor Terms.